Customer Support
If you need to contact Play for technical support, there are three basic methods for you to use. Please feel free to use the most convenient method.
By Phone
We are very proud of Snappy and we take it very seriously if your Snappy should ever stop working perfectly. Please let us know immediately so we can make it right. We offer free customer support by phone. Any time you have a question or a problem, just give us a call at:
(916) 851-0900
If you should ever need to call, you'll discover that we only hire support staff from the Home for the Chronically Helpful. Making sure that you love your Snappy is their all-consuming passion. They'll be on hand from 8:00AM to 6:00PM Pacific Time, Monday thru Friday, excluding major national holidays.
You can help us help you by being near your computer and having it powered up and ready to go when you call. Before calling you should refer to the Troubleshooting section of the manual.
By Mail or Fax
If you would like to write the customer support staff with a question or comment, you can reach them at:
Play Incorporated
Attn: Snappy Support
2890 Kilgore Road
Rancho Cordova, Ca 95670-6133
Fax: (916) 851-0901
They'll have a snappy reply for you in no time. When you write, please include a complete description of your computer system including memory, processor, storage, display, your video source, and other peripherals or software. Be as descriptive as possible and if appropriate, include a printout or disk illustrating the problem. Be sure to include a phone number and/or fax number where we can reach you in the daytime.
Play World Wide Web Site
For those of you who are online, and would like to receive customer support directly from the Play Incorporated web site, point your browser to:
www.play.com
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