South African Astronomical Observatory
Thank you for visiting the SAAO. We trust you enjoyed your visit. Please take a few minutes to let us know how your visit went. You feedback is important to us and will enable us to improve our services.
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When did you visit us?
1. Reason for visiting NRF/SAAO facilities
2. Where did you hear about the public tours and open nights the NRF/SAAO offer?
Other (please enter below)
3. How long did you wait before a staff member from the NRF/SAAO helped you?
More than 10 minutes
I was helped immediately
4. How well did the NRF/SAAO staff member listen to you?
5. How helpful was the NRF/SAAO staff member?
6. How knowledgeable was the staff member who assisted you?
Not at all knowledgeable
7. How clear was the information the customer representative at the NRF/SAAO gave you.
Not at all clear
8. How many of your questions did the staff member resolve?
All of them
Most of them
About half my questions
Some of them
None of them
9. Was your customer service experience at the NRF/SAAO better then you expected it to be, worse then you expected it to be, or about what you expected it to be?
About the same
10. Were the NRF/SAAO staff professional in their interactions with you?
Please elaborate if you chose Other
11. How likely are you to recommend NRF/SAAO tours or open nights to people you know?
Not at all likely
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